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Frequently Asked Questions
Where do you deliver to?
The Lamour ET Fleurs can be delivered to anywhere within the USA.
Do you charge delivery?
For suburbs in NYC metro, it’s $10. For delivery outside of NYC Metro, there is a $30 shipping fee and it will arrive within 1-3 business days. For interstate, it’s $29 for a small package and $49 for a large package and will arrive in approx 1-3 business days. Please contact the team on [email protected] if you are unsure which category you’re in.
Will I get the exact colour flowers as the images?
Our preserved roses have been dyed, which generally will look the same, although there may be slight variations on the rare occasion
Can I customise my Roses?
Of course! Just tell us what you want in the customisation option box. You can have different coloured flowers, or have a letter or shape spelt out.
Do You do Offer an International Delivery
The worldwide deliveries can take up to 2 to 5 business days, depending on the destination country. If your country is not listed at checkout please email us to [email protected] and we will let you know the exact cost and the approximate shipping time as well. Please note: the customs in certain countries may hold up the shipment for clearance purposes which might take some additional business days.
When do you deliver?
We deliver 6 days a week, Monday to Saturday excluding public holidays! Be sure to place your orders with us before 5 pm for next day delivery. For a Sunday delivery please contact the team to arrange a special delivery option.
Can I take out the flowers from the box?
No. The roses are meant to be in the box. They were carefully placed into the box and you would damage the arrangement and the roses if you took them out.
You still haven’t answered my question?
In that case, get in contact with us and we will respond ASAP at [email protected]